Urban Arrow Cargo Electric Bikes
Recalled by Gazelle USA LLC, of Santa Cruz, California
Consumer product recall
A fall or tip-over hazard means the product can become unstable and tip, drop, or collapse, which can injure the user or nearby children. These recalls are common for furniture, seating, and baby products. Consumers are advised to stop using the product and follow the provided remedy.
Gazelle USA LLC, of Santa Cruz, California has recalled Urban Arrow Cargo Electric Bikes, according to the U.S. Consumer Product Safety Commission (CPSC). The recall was announced on October 1, 2026. It involves a fall or tip-over hazard.
Below is a plain-English summary of what was recalled, why it was recalled, how to tell whether you have the affected product, and what steps you can take. For the complete and most current details, you can view the CPSC record linked further down this page.
What was recalled?
This recall covers Urban Arrow Cargo Electric Bikes, with approximately About 1,032 (In addition, about 134 were sold in Canada) affected. The company behind the recall is Gazelle USA LLC, of Santa Cruz, California.
From the official recall notice: “This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recall…”
Why was Urban Arrow Cargo Electric Bikes recalled?
According to the CPSC, the hazard is described as follows: “The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.” In plain terms, this recall relates to a fall or tip-over hazard.
A fall or tip-over hazard means the product can become unstable and tip, drop, or collapse, which can injure the user or nearby children. These recalls are common for furniture, seating, and baby products. Consumers are advised to stop using the product and follow the provided remedy.
Reported injuries at the time of the recall notice: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
What should you do?
If you think you may have bought Urban Arrow Cargo Electric Bikes, compare it against the product description and identifying codes before using it.
The official recall notice states: “Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at http…”
About this recall
This recall applies to products sold in the United States. RecallRadar summarizes recall information from public CPSC data to make it easier to understand. We are an independent service and are not affiliated with the CPSC or any government agency, so please always refer to the official source for the authoritative record — and note the “last synced” date shown on this page, since recall details can change over time.
Who this recall affects
This recall matters to anyone who bought Urban Arrow Cargo Electric Bikes. Even if you feel fine, it's worth checking what you have on hand rather than assuming you were missed.
What fall or tip-over hazard actually means
A fall or tip-over hazard means the product can become unstable and tip, drop, or collapse, which can injure the user or nearby children. These recalls are common for furniture, seating, and baby products. Consumers are advised to stop using the product and follow the provided remedy.
In this case, the concern applies specifically to Urban Arrow Cargo Electric Bikes from Gazelle USA LLC, of Santa Cruz, California — not to the wider category of products. Similar items from other brands aren't part of this recall.
How to check whether you have it
On most consumer products, the model and serial number appear on a rating label — usually on the underside, the back panel, inside a battery compartment, or on a sewn-in tag for textiles and children's products. Check the original box if you still have it.
Compare what you find against the product details listed above. If the codes don't match, your item isn't part of this recall.
What to do if you already bought it
Stop using the product now and keep it away from children and pets until it's dealt with.
Follow the remedy in the official notice — typically a free repair kit, replacement, or refund from Gazelle USA LLC, of Santa Cruz, California. You usually do not need a receipt.
Don't resell or donate a recalled product, and don't assume a second-hand version is safe — recalled items circulate for years on resale sites.
Full recall details
- Date reported
- October 1, 2026
- Recall started
- October 1, 2026
What you can do
Check whether any product you have matches the description and codes above. If it does, stop using it and follow the instructions in the official recall notice. When in doubt, contact the company or your local health authority.
Quick answers
Why was Urban Arrow Cargo Electric Bikes recalled?+
According to the CPSC: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, p…
How serious is this recall?+
Consumer product recall. A fall or tip-over hazard means the product can become unstable and tip, drop, or collapse, which can injure the user or nearby children. These recalls are common for furniture, seating, and baby products. Consumers are advised to stop using the product and follow the provided remedy.
What should I do if I have Urban Arrow Cargo Electric Bikes?+
Compare your product against the description and identifying codes on this page. If it matches, stop using it and follow the instructions in the official recall notice — this usually means returning it for a refund or discarding it. When in doubt, contact the company or your local health authority.
Opens the U.S. Consumer Product Safety Commission (CPSC) data for this recall.
Recall number: CPSC-11002. Information last synced from the CPSC on October 6, 2026.